Privacy Policy

This Privacy Policy explains how FB&GB PARTNERS LTD ("SPECTERS", "we", "us"), a company registered in England and Wales under company number 16376238, with its registered office at 128 City Road, London EC1V 2NX, United Kingdom, collects, uses, and protects personal data when you visit specters.fr or use the SPECTERS travel-planning service (the "Service"). FB&GB PARTNERS LTD is the data controller for that processing.

1. What we collect

• Trip inputs. The details you give us to build your itinerary — destination, dates, number of travellers, budget, interests and preferences.
• Account data. Your email address and account settings.
• Purchase data. Records of what you bought, when, and your subscription status. We do not receive or store your full card number — card details are entered directly with our payment processor.
• Support correspondence. Messages you send us and our replies.
• Technical data. Standard information your browser sends when loading a page — IP address, user agent, and the page requested — processed by our hosting provider to serve the site and protect it from abuse.

We do not ask for and do not want special-category data (health, religion, political views) or payment card numbers. Please do not include them in your trip inputs or support emails.

2. Why we use it, and our legal basis

We do not sell your personal data, and we do not share it with third parties for their own marketing.

3. How your itinerary is prepared

Your itinerary is prepared from the trip details you provide. It contains travel suggestions only — it has no legal or similarly significant effect on you, and you can contact us at support@specters.fr if you want anything in it reviewed.

4. Who we share it with

We use a small number of service providers ("processors") who handle data only on our instructions:

• Payment processing — to take payments and manage subscriptions. Our processor is the controller of your card data under its own privacy policy.
• Hosting and content delivery — to serve this website and protect it from abuse.
• Itinerary-planning and travel-data providers — to build itineraries and retrieve live flight, stay and pricing information.
• Email delivery — to send your report, service notices, and support replies.

We may also disclose data where required by law, or in connection with a merger, acquisition or sale of assets, in which case we will notify you before your data becomes subject to a different privacy policy.

5. International transfers

We are established in the United Kingdom, and your personal data is processed in the UK and the European Economic Area. Some of our service providers operate outside the UK and EEA, including in the United States. Where personal data is transferred outside the UK or EEA, we rely on the UK International Data Transfer Agreement or Addendum, the European Commission's Standard Contractual Clauses, or an equivalent transfer mechanism, together with appropriate technical and organisational safeguards.

6. Cookies and tracking

This website does not set advertising or analytics cookies. Where a login or checkout is used, strictly necessary cookies may be set to keep you signed in and to complete your purchase — these do not require consent. Some pages load fonts from third-party font services, which receive your IP address in order to deliver those files.

If we later add analytics or advertising technology, we will update this policy and ask for your consent first where the law requires it.

7. How long we keep it

• Account and trip data — while your account is active, then up to 12 months after it is closed.
• Purchase and invoice records — up to 10 years, to meet tax and accounting obligations.
• Support correspondence — up to 24 months.
• Server and security logs — typically up to 30 days.

8. Your rights

Depending on where you live, you may have the right to:

• access a copy of the personal data we hold about you;
• correct data that is inaccurate or incomplete;
• delete your data ("right to be forgotten");
• restrict or object to certain processing;
• receive your data in a portable, machine-readable format;
• withdraw consent at any time, without affecting processing already carried out;
• opt out of the sale or sharing of personal information — note that we do not sell or share it.

9. Security

We use encryption in transit (HTTPS), access controls, and reputable infrastructure providers to protect your data. No system is perfectly secure, but we take reasonable steps to protect personal data and will notify you and the relevant authority of a breach where the law requires it.

10. Children

The Service is not directed to children. You must be at least 18 to use it, and we do not knowingly collect personal data from children. If you believe a child has given us data, contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time. The current version takes effect when posted with a new "Last updated" date. If a change materially affects how we use your data, we will tell you before it takes effect.

12. Contact