This Refund Policy applies to purchases made through specters.fr, operated by HEY MAN LLC ("SPECTERS", "we", "us"). We want you to feel confident using SPECTERS, and we review every refund request fairly.
1. One-time trip report ($14.99)
Because the AI trip report is a digital product that is generated and delivered to you immediately, it is generally non-refundable once produced. That said, we review requests on a case-by-case basis within 7 days of purchase — for example, if the report failed to generate, was not delivered, or contained a significant technical fault. If something went wrong, contact us and we'll make it right.
The trip report is a single charge. Buying it does not start a subscription.
2. Travel Assistant subscription ($39.99/month)
The Travel Assistant is a separate, optional subscription that you start yourself. It renews monthly. You can cancel at any time to stop future charges; cancellation takes effect at the end of the current billing month, and you keep access until then.
- If you were charged a renewal you did not intend and contact us promptly (within 7 days of that charge), we will review a refund of that month's fee on a case-by-case basis.
- Months already used are generally not refundable.
3. How to request a refund or cancel
- Cancel a subscription: open your account dashboard and turn off the Travel Assistant, or email us.
- Request a refund: email support@specters.fr from the address on your account, with your order details and the reason.
- We respond within a few business days and process approved refunds back to your original payment method.
Approved refunds are issued to the original payment method and may take several business days to appear, depending on your bank or card issuer.
4. Chargebacks
If you have a billing concern, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may delay resolution.